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Ban-Appeals are submitted at our support site:

Ban appeals which are not sincere, which place blame on other players or staff, or are useless in identifying the problem and solution to the misbehavior will be denied and closed. Players are not banned for “no reason” If you are unsure of why you are banned, please state this in the message so it can be explained to you. Some of the rules may require the player to be muted as punishment, however this is up to the staff to determine if previous attempts at muting you have been successful in preventing you from breaking the rules.